News

Homes as Healthcare Hubs

Considerations for Consumers, Providers, and Payers

Home is becoming where healthcare is. This migration to home as a healthcare hub was already accelerated by an aging population wishing to age in place, technological innovations, the pursuit of reduced costs, and the shift to value-based care. It’s an industry shift now supercharged by COVID-19 for consumers, caregivers, providers, and health plans. Momentum is still building, and we must keep it going. Why? A truly connected digital health management engine could profoundly impact consumer engagement, consumer activation, care plan adherence, and improve care outcomes for all.

Ideally, the engine will help consumers organize and navigate their health journeys in partnership with their loved ones, providers, insurers, and support networks for more consistent, coordinated care and health management. Most importantly, it will make managing consumers’ health easier. For example, under this engine, consumers could more easily break down their care plans into clear and manageable steps. And, they could more easily receive guidance based on the latest information from trusted sources – information that’s ultimately personalized to their unique health situations. In this way, the engine would have great potential to enable – and encourage – consumers to learn and know more about their health and adhere to positive health behaviors. Also, this kind of information will ideally be delivered wherever and whenever a consumer wants it, via digital tools like TVs, smartphones, tablets, computers, smartwatches (and whatever cool gadget or tech innovation comes next). In essence, it’s about unlocking a positive consumer data loop to transform consumer engagement and drive empowerment.

Why Now Is the Time for Connected Home Health

Consumers Consume Differently

Pick any year in the past decade, and you’ll find a headline that says something along the lines of: Consumers Want More Control Over Their Health. Unfortunately, recent events have made about a quarter of consumers feel less in control of their health this year compared to last year. This is perhaps because the typical consumer manages an overwhelming amount of (often conflicting) information at once. A Google search of COVID-19, for instance, returns over 6.4 billion results.

Most consumers have grown used to a fast-paced instant lifestyle. Groceries delivered in two hours and one-day shipping for anything they want or need is common and expected. In short, consumers are getting exactly what they want, when they want it. That leaves health information purveyors with a very hard act to follow, as expectations of fast and accurate service are high and anything less is unacceptable.

More Caregivers Means More Burdens

More Americans take on caregiver roles each year. This role is incredibly hard. It’s often unpaid, unskilled, and generally conducted without the resources necessary to provide recipients with the support they need and request. Between 2015 and 2020, the number of caregivers grew by nearly 10 million – a number expected to keep rising.

Worthy of note? Commonly, caregivers for adult patients are as old as those for whom they support – many with their own health issues. In addition, over 60 percent are still working while providing care – for periods of time that are inching up over five years.

Many caregivers are managing difficult stress levels – physically, emotionally, financially, and the like. And this has a negative impact on their greater health. There’s a dire need to relieve this burden as ramifications can be serious. Feeling alone and unarmed, caregivers can easily get discouraged, and that discouragement can impact the quality of care they give and their impetus to give it; it also can cause a disconnect, interrupting the care circle. Easy access to others in that circle and the specific advice they need can reduce stress, helping them make more meaningful contributions to a recipient’s life while minimizing damage to their own. 

Nearly 25 percent of unpaid caregivers care for two or more people. SOURCE: NAC/AARP SURVEY

Providers Must Step Up Their Digital Presences and Tools

Pandemic-related online usage means providers must truly ensure their digital experiences are high quality, versus “good enough for now” to remain competitive.

Given interruptions in the normal patterns of healthcare related to COVID-19 and consumers’ attempts to keep up with the large amounts of sometimes conflicting information surrounding efforts to deal with the unknown, it will be necessary for providers to re-establish themselves as trusted sources for patient information and care. This means executing informed outreach in the form of guidance that acknowledges and addresses a consumer’s needs. This combination, experts say, indicates an effective – and impressive – “digital front door” will be key to creating the online experience that drives a positive reputation.

Payers Must Engage Patients Earlier Than Later

Although healthcare payers have long promoted health self-management and medical adherence, they’ve struggled to engage and motivate their members. That’s because, historically, some consumers of digital platforms were met with generic guidance and benefit lists that weren’t always applicable to them. This created distance between payers and consumers, rather than draw consumers in. It also created failed levels of provider guidance.

Payers and other stakeholders can perhaps expect 2021 to bring a continued emphasis on a process where patient engagement technology and connected health starts before the patient health journey even begins. Technology provides access to information at all times, not just during provider visits and phone conversations, but whenever and wherever needed. The pandemic pushed more consumers to discover this fact – and benefit – opening the door to further use.

Another benefit of the past year is the emergence of new avenues for member engagement. Consumers are eager to adopt home health, have embraced the use of technology in their healthcare journey, and want a deeper relationship with the people responsible for their medical care.

This makes superior member service a key differentiator in a consumer-driven industry, as patients see their needs met.

The Future of Connected Health

A confluence of ongoing and unexpected phenomena has altered the concept of “healthcare delivery”, reversing the pipeline between consumers and providers and bringing more care home. This trend brings enormous benefits to all stakeholders. It will take all stakeholders – supported by technology and digital solutions – to fulfill this promise.

For consumers, this means maintaining a stated commitment to the awareness of self-care. For caregivers, this means taking advantage of available resources to lighten their load. For providers, this means capitalizing on the opportunity to deliver individualized care at a greatly lower cost. For health plans, it means delivering member services to support this conversion. For all, it boils down to collaborative medicine, connected health, and a collective stake in a new future for healthcare.

Originally posted on the Oliver Wyman Website. View here

4 Steps to Addressing the Failure Points in Care Coordination

Care Coordination is complex, and the failure points can seem infinite.  Numerous studies have outlined the inherent issues of our fragmented healthcare system, the root causes and resulting mish-mash of trying to coordinate with providers across points of care.  On top of all that is the huge cost impacts of poor care coordination.  Solving the care coordination conundrum is indeed a daunting undertaking.   During a recent PX Marketplace Webinar sponsored by The Beryl Institute, Dave Bennett, CEO of pCare and Carina Edwards, CEO of Quil, outlined a 4-step action plan for addressing the failure points.  They also shared what redefining patient engagement for today’s consumer looks like.

The goal of the first step is to identify where you first want to start taking action.  Ultimately you are answering the question of what failure point to address first.  To arrive at this decision, be sure to have a clear understanding of the overarching objectives for improved care coordination.  Is the focus cost reduction? Improved experience for patients?  Staff efficiency or ways to alleviate care team burnout?   As you catalog the various care coordination failure points, analyze available data to identify one that will have a meaningful impact on that primary goal but that is not too big to tackle as you get your feet wet.  For example, if duplicative tests is a driver of unnecessary costs, perhaps you home in on one specific set of frequently ordered labs as your pilot project.

When a failure point has been identified, it’s time to get to work by aligning key stakeholders – leadership and decision influencers that will drive the initiative forward – around your SMART goals for success.   As healthcare is a discipline rooted in science, during this phase it’s critical to leverage data and use your measurement benchmarks as a common language amongst what can be a diverse group of stakeholders, especially if your initiative is engaging some mix of providers, administrative staff, and even patients.  Try a fishbone exercise to get a common framework around root cause analysis.

With a failure point identified and a SMART plan in place, during the third step you will establish a clear understanding among all the parties engaged of the diversity of perspectives that care coordination needs to accommodate.  Teams create the foundation for reducing friction that can then be operationalized much more broadly when this is done right.   The trick is to foster that appreciation within the context, or under the umbrella, of consumer-centric care.   Consider the duplicative test avoidance example. A provider in our system is paid for ordering tests.  Initiatives that reduce test volume may not be readily embraced.  However, appealing to time constraints on physicians and the potential to avoid waiting for a duplicative test could be compelling.  You are empowering the physician to get to an answer sooner while delivering a better care experience for the patient.  And the patient is saved the hassle of getting that duplicative test.  The script has been flipped by appealing to a factor important to the provider (speed to diagnosis) within the context of delivering a better experience (patient-centricity).

The final step is to apply all that has been gathered up to this point toward innovative solutioning.  Within the context of SMART, it’s important to enhance existing workflows.  Don’t reinvent the wheel or ignore the benefits inherent in any tools in use.  The approach needs to be data driven and must take into account the various needs of stakeholders.  The caution is NOT to automate current bad processes but to leverage technology’s inherent advantages to achieve the desired outcome.  In our example, we know that if we use a remote data entry app to collect test history from the patient, the effort will fail. Patients do not know their test history.  Asking online doesn’t help.  However, querying the payer’s claims system should not only identify if that test was taken but where so results can be pulled.  Building the interoperability to create that coordination is an example of innovation solutions required to use technology to address the failure points in care coordination.

As the saying goes, the way to eat an elephant is one bite at a time.  With clear objectives in mind, moving deliberately through failure points in care coordination across the continuum can be addressed.  To succinctly sum up:

  1. Identify the main points of failure
  2. Set your SMART goals
  3. Know Your Demographics
  4. Solution and Innovate

Follow the four steps, and over time the results should be better outcomes and experience for patients and families, more efficiency and job satisfaction for providers, and lower costs for payers.  And don’t forgot, although the work is challenging, do enjoy the journey.

About pCare

pCare’s cross continuum, patient engagement solutions help healthcare providers educate and collaborate with patients. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and digital health applications to connect patients, families and caregivers. Recognized by KLAS as the quality leader in the interactive patient systems category, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance. To learn more, visit pcare.com.

Press Release: Quil Launches Caregiving Circle: A better way for caregivers and those they support to stay connected and informed.

PHILADELPHIA– Quil, the digital health engagement platform that offers interactive health journeys, is introducing a new feature, Caregiving Circle, as part of Quil Engage. Quil Engage offers personalized patient education and navigation in partnership with providers and health plans. With Caregiving Circle, people can easily invite family and friends to join them while they navigate a specific health event or as they manage their health day to day.  

The onset of COVID-19 has only amplified the burden that an estimated 53M unpaid family caregivers in the US shoulder1,2.  And 57% of those who identify as an unpaid family caregiver report clinically significant levels of stress, anxiety, or depression.2  Though many caregiver support groups and resources are available, Quil has identified a gap in secure and seamless connection between consumers, caregivers, and their healthcare providers that, once addressed, will enhance the consumer experience and provide meaningful value to partnering healthcare organizations.  With clear caregiver communication comes peace of mind, reduced stress, and reduced absenteeism for caregivers and ultimately improved outcomes and satisfaction for patients.  Clinical research has uncovered the positive impact for patients who have strong and active support networks, including a University of Pittsburgh Medical Center (UPMC) study, which reported that involving caregivers during post-discharge planning resulted in a 25% reduction of hospital readmissions3

To start, Quil will introduce this feature to Penn Medicine’s orthopedic department, specifically focused on geriatric hip events, before launching with additional clients. Caregiving Circle is just one of Quil’s commitments to better connecting consumers, caregivers, and healthcare organizations in addition to supporting health plans and employers by reducing caregiver burden.  Last year, Quil partnered with AmeriHealth Caritas to launch a first-of-its-kind program to support caregivers of Medicaid members with disabilities and long-term needs.  Following the launch of that program, Quil took to the stage at HLTH 2020 to announce its D2C offering, Quil Assure, set to launch at the end of 2021.  Quil Assure is a platform that aims to help individuals stay at home longer with the help of ambient sensors, voice-activated technology, integrated emergency assistance, and caregiver coordination tools and resources. Over time, the Quil Assure D2C product will integrate with the Quil Engage B2B2C platform to deliver a comprehensive solution that helps individuals and their caregivers manage every aspect of health and wellness. 

Quil Chief Product Officer Molly Doyle commented, “We strongly believe in making the health journey more accessible and less overwhelming for everyone involved. Integral to that vision is offering tools for better communication and connection so that everyone feels supported and informed. Not only does this drive value for consumers, but it is vital to patient activation and caregiver stress reduction, which unlocks better health outcomes for organizations.” 

About Quil

Quil, the joint venture between Independence Health Group (Independence) and Comcast, is the digital health engagement platform that offers personalized and interactive health journeys to consumers and their caregivers. Quil is committed to educating and engaging consumers and their caregivers about their health as we believe it results in better outcomes at a lower cost. Quil serves patients, members, and their caregivers and is partnered with healthcare providers and health plans nationally. We are headquartered in Philadelphia, PA. Connect with Quil now. Follow Quil on Twitter and on LinkedIn

1Caregiving in the United States 2020, AARP, National Alliance for Caregiving 

2The Impact of Caregiving on Mental and Physical Health, BCBS, 2020 

Integrating Caregivers at Discharge Significantly Cuts Patient Readmissions, UPMC, 2017 

Communications Contact: Susanna Arntz | Quil 

(P): 973-223-2153 

(E): sarntz@quilhealth.com 

Press Release: Quil Launches Caregiving Circle: A better way for caregivers and those they support to stay connected and informed.

PHILADELPHIA– Quil, the digital health engagement platform that offers interactive health journeys, is introducing a new feature, Caregiving Circle, as part of Quil Engage. Quil Engage offers personalized patient education and navigation in partnership with providers and health plans. With Caregiving Circle, people can easily invite family and friends to join them while they navigate a specific health event or as they manage their health day to day.  

The onset of COVID-19 has only amplified the burden that an estimated 53M unpaid family caregivers in the US shoulder1,2.  And 57% of those who identify as an unpaid family caregiver report clinically significant levels of stress, anxiety, or depression.2  Though many caregiver support groups and resources are available, Quil has identified a gap in secure and seamless connection between consumers, caregivers, and their healthcare providers that, once addressed, will enhance the consumer experience and provide meaningful value to partnering healthcare organizations.  With clear caregiver communication comes peace of mind, reduced stress, and reduced absenteeism for caregivers and ultimately improved outcomes and satisfaction for patients.  Clinical research has uncovered the positive impact for patients who have strong and active support networks, including a University of Pittsburgh Medical Center (UPMC) study, which reported that involving caregivers during post-discharge planning resulted in a 25% reduction of hospital readmissions3

To start, Quil will introduce this feature to Penn Medicine’s orthopedic department, specifically focused on geriatric hip events, before launching with additional clients. Caregiving Circle is just one of Quil’s commitments to better connecting consumers, caregivers, and healthcare organizations in addition to supporting health plans and employers by reducing caregiver burden.  Last year, Quil partnered with AmeriHealth Caritas to launch a first-of-its-kind program to support caregivers of Medicaid members with disabilities and long-term needs.  Following the launch of that program, Quil took to the stage at HLTH 2020 to announce its D2C offering, Quil Assure, set to launch at the end of 2021.  Quil Assure is a platform that aims to help individuals stay at home longer with the help of ambient sensors, voice-activated technology, integrated emergency assistance, and caregiver coordination tools and resources. Over time, the Quil Assure D2C product will integrate with the Quil Engage B2B2C platform to deliver a comprehensive solution that helps individuals and their caregivers manage every aspect of health and wellness. 

Quil Chief Product Officer Molly Doyle commented, “We strongly believe in making the health journey more accessible and less overwhelming for everyone involved. Integral to that vision is offering tools for better communication and connection so that everyone feels supported and informed. Not only does this drive value for consumers, but it is vital to patient activation and caregiver stress reduction, which unlocks better health outcomes for organizations.” 

About Quil

Quil, the joint venture between Independence Health Group (Independence) and Comcast, is the digital health engagement platform that offers personalized and interactive health journeys to consumers and their caregivers. Quil is committed to educating and engaging consumers and their caregivers about their health as we believe it results in better outcomes at a lower cost. Quil serves patients, members, and their caregivers and is partnered with healthcare providers and health plans nationally. We are headquartered in Philadelphia, PA. Connect with Quil now. Follow Quil on Twitter and on LinkedIn

1Caregiving in the United States 2020, AARP, National Alliance for Caregiving 

2The Impact of Caregiving on Mental and Physical Health, BCBS, 2020 

Integrating Caregivers at Discharge Significantly Cuts Patient Readmissions, UPMC, 2017 

Communications Contact: Susanna Arntz | Quil 

(P): 973-223-2153 

(E): sarntz@quilhealth.com 

Press Release: HealthShare Exchange Adds Quil as an HSX MarketStreet Partner

For Immediate Release — HSX MarketStreet Integration Enables HealthShare Exchange Members to Utilize Quil Engage Platform for Digital Patient Care

February 23, 2021 09:05 AM Eastern Standard Time

PHILADELPHIA–(BUSINESS WIRE)–HealthShare Exchange (HSX), an industry leader in making electronic patient-care information available to the greater Philadelphia healthcare community, and Quil, the digital health company helping people navigate health and care, today announced that Quil has signed on as an HSX MarketStreet™ partner. This partnership enables HealthShare Exchange members to implement the Quil Engage platform and leverage MarketStreet data to offer informed, comprehensive patient care, while giving patients access to guidance, education and tools from providers.

“At Quil, we believe that an educated and engaged patient leads to better outcomes at lower costs, and we are committed to providing patients with access to the digital tools they need to be empowered to take the next best step in their health journeys,” said Carina Edwards, CEO at Quil. “This partnership with HSX’s MarketStreet supports that commitment as it will enable patients, their caregivers and their care teams to access HSX’s real-time data streams and further personalize their care journeys.”

Quil Engage is a digital platform designed to help patients and their caregivers navigate their health and care. Healthcare providers on the Quil Engage platform can guide patients through “prescribed” clinical pathways with personalized digital care plans, step-by-step guidance, education and tools. Clinicians using Quil Engage can monitor how patients are doing at home, gather patient-reported outcomes (PROs) and focus on the highest-value activities.

“Clinicians are striving to deliver the highest quality care, as well as a positive health experience for patients. To achieve this, it is critical that healthcare providers have access to real-time patient data and a means to communicate directly with patients once they are discharged from care facilities,” said Dr. Richard L. Snyder, Executive Vice President, Chief Medical Officer at Independence Blue Cross and Founding Chair of the HealthShare Exchange Board of Trustees. “The combination of HSX MarketStreet’s data resources and the Quil Engage platform’s capabilities enable clinicians to deliver the highest quality care and provide individualized guidance to patients.”

“Real-time data sharing and collaboration between healthcare entities is critical to improving the overall health of our community,” said Martin Lupinetti, President & Chief Executive Officer of HealthShare Exchange. “HSX and HSX MarketStreet is proud to partner with Quil and other innovative companies that are using data to deliver the highest quality care to patients across the entire healthcare continuum.”

A subsidiary of HSX, HSX MarketStreet is a multi-sided platform that securely connects health systems, health plans, other healthcare entities and patients with innovative partners that are developing and supporting products, applications and services employing health data and/or healthcare integration. The platform allows secure, permissioned distribution of patient health information to and from provider organizations, as well as individual consumers. To learn more about HSX MarketStreet™, visit https://hsxmarketstreet.com.

As a nonprofit, member-driven collaboration of the greater Philadelphia region’s healthcare stakeholders, HSX envisions a trusted community working together to deliver better care to consumers. HSX has more than 450 member organizations and securely delivers electronic patient health information on more than 12 million patients throughout the Greater Philadelphia region. To learn more, visit https://healthshareexchange.org/.

About HealthShare Exchange

HealthShare Exchange (HSX) is a nonprofit community-directed organization that gathers and makes electronic patient health information available securely at the point of care throughout the Greater Philadelphia/Delaware Valley area’s healthcare ecosystem. HSX links disparate electronic medical record (EMR) systems of hospitals, health systems and healthcare stakeholders across the continuum of care along with the clinical data of healthcare insurers for Pennsylvania, New Jersey and Delaware. HSX services deliver real-time clinical information to our members, including a patient’s medical history as well as notifications to enable improved outcomes, care coordination and more cost-effective care for over 12 million patients. HSX is a HITRUST certified organization, a PA P3N certified Health Information Organization (HIO), a State of NJ Trusted Data Sharing Organization (TDSO) and is part of the national eHealth Exchange. For more information, visit https://www.healthshareexchange.org/ or follow us on Twitter (@HealthShareExch) and LinkedIn.

About Quil

Quil, the joint venture of Independence Health Group (Independence) and Comcast, is the digital health platform that offers personalized and interactive health journeys to consumers and their caregivers. Quil is committed to educating and engaging consumers about their health as we believe the impact means better outcomes at a lower cost. Quil serves patients, members, and their caregivers and partners with healthcare providers and health plans nationally. We are headquartered in Philadelphia, PA.

Press Release: HealthShare Exchange Adds Quil as an HSX MarketStreet Partner

For Immediate Release — HSX MarketStreet Integration Enables HealthShare Exchange Members to Utilize Quil Engage Platform for Digital Patient Care

February 23, 2021 09:05 AM Eastern Standard Time

PHILADELPHIA–(BUSINESS WIRE)–HealthShare Exchange (HSX), an industry leader in making electronic patient-care information available to the greater Philadelphia healthcare community, and Quil, the digital health company helping people navigate health and care, today announced that Quil has signed on as an HSX MarketStreet™ partner. This partnership enables HealthShare Exchange members to implement the Quil Engage platform and leverage MarketStreet data to offer informed, comprehensive patient care, while giving patients access to guidance, education and tools from providers.

“At Quil, we believe that an educated and engaged patient leads to better outcomes at lower costs, and we are committed to providing patients with access to the digital tools they need to be empowered to take the next best step in their health journeys,” said Carina Edwards, CEO at Quil. “This partnership with HSX’s MarketStreet supports that commitment as it will enable patients, their caregivers and their care teams to access HSX’s real-time data streams and further personalize their care journeys.”

Quil Engage is a digital platform designed to help patients and their caregivers navigate their health and care. Healthcare providers on the Quil Engage platform can guide patients through “prescribed” clinical pathways with personalized digital care plans, step-by-step guidance, education and tools. Clinicians using Quil Engage can monitor how patients are doing at home, gather patient-reported outcomes (PROs) and focus on the highest-value activities.

“Clinicians are striving to deliver the highest quality care, as well as a positive health experience for patients. To achieve this, it is critical that healthcare providers have access to real-time patient data and a means to communicate directly with patients once they are discharged from care facilities,” said Dr. Richard L. Snyder, Executive Vice President, Chief Medical Officer at Independence Blue Cross and Founding Chair of the HealthShare Exchange Board of Trustees. “The combination of HSX MarketStreet’s data resources and the Quil Engage platform’s capabilities enable clinicians to deliver the highest quality care and provide individualized guidance to patients.”

“Real-time data sharing and collaboration between healthcare entities is critical to improving the overall health of our community,” said Martin Lupinetti, President & Chief Executive Officer of HealthShare Exchange. “HSX and HSX MarketStreet is proud to partner with Quil and other innovative companies that are using data to deliver the highest quality care to patients across the entire healthcare continuum.”

A subsidiary of HSX, HSX MarketStreet is a multi-sided platform that securely connects health systems, health plans, other healthcare entities and patients with innovative partners that are developing and supporting products, applications and services employing health data and/or healthcare integration. The platform allows secure, permissioned distribution of patient health information to and from provider organizations, as well as individual consumers. To learn more about HSX MarketStreet™, visit https://hsxmarketstreet.com.

As a nonprofit, member-driven collaboration of the greater Philadelphia region’s healthcare stakeholders, HSX envisions a trusted community working together to deliver better care to consumers. HSX has more than 450 member organizations and securely delivers electronic patient health information on more than 12 million patients throughout the Greater Philadelphia region. To learn more, visit https://healthshareexchange.org/.

About HealthShare Exchange

HealthShare Exchange (HSX) is a nonprofit community-directed organization that gathers and makes electronic patient health information available securely at the point of care throughout the Greater Philadelphia/Delaware Valley area’s healthcare ecosystem. HSX links disparate electronic medical record (EMR) systems of hospitals, health systems and healthcare stakeholders across the continuum of care along with the clinical data of healthcare insurers for Pennsylvania, New Jersey and Delaware. HSX services deliver real-time clinical information to our members, including a patient’s medical history as well as notifications to enable improved outcomes, care coordination and more cost-effective care for over 12 million patients. HSX is a HITRUST certified organization, a PA P3N certified Health Information Organization (HIO), a State of NJ Trusted Data Sharing Organization (TDSO) and is part of the national eHealth Exchange. For more information, visit https://www.healthshareexchange.org/ or follow us on Twitter (@HealthShareExch) and LinkedIn.

About Quil

Quil, the joint venture of Independence Health Group (Independence) and Comcast, is the digital health platform that offers personalized and interactive health journeys to consumers and their caregivers. Quil is committed to educating and engaging consumers about their health as we believe the impact means better outcomes at a lower cost. Quil serves patients, members, and their caregivers and partners with healthcare providers and health plans nationally. We are headquartered in Philadelphia, PA.

Becker’s Healthcare Podcast featuring Carina Edwards

Becker’s Healthcare Podcast featuring Carina Edwards

Quil expands Leadership Team, hires VPs of Client Delivery and Sales to accelerate growth

Quil, the digital health company helping people navigate health and care, is pleased to announce two vice president hires who will drive strategic growth initiatives across client delivery and sales. Each of these leaders bring robust healthcare expertise from their work in both the payor and provider markets.

“Aligning on vision and mission is vital to who we are and what we do at Quil,” said Carina Edwards, CEO. “We are confident 2021 will be a monumental year as we continue to deliver value to our clients. Big goals call for a focused, skillful, and passionate team, so we are thrilled to welcome these new leaders. We look forward to learning from their collective experience as we scale and deliver great health outcomes for consumers.”

Meet the newest members of our leadership team, Kim McEwen and Ashley Stevens:

Kim McEwen, VP of Client Delivery

Kim joins Quil as the VP of Client Engagement & Delivery. In this role, Kim is responsible for ensuring that the retention and expansion initiatives for our health plan partnerships directly align with our growth strategy. Prior to Quil, Kim was VP of Strategic Program Services at Livongo where she led a team responsible for implementing health plans, PBM’s, and government business. With over 20 years of health plan and client experience, Kim has played a critical role in growing revenue and leading client facing teams. Kim has a Master’s in Counseling Psychology from Immaculata College and a BA in Sociology from Franklin & Marshall College. Kim is a member of Chief, an organization for female executives.

Ashley Stevens, VP of Provider Sales

Ashley joins Quil as the VP of Provider Sales. In this role, Ashley is responsible for Quil’s provider sales and commercialization strategy. Prior to Quil, Ashley excelled as a sales leader at Imprivata, Net Health, and Greenway Health. Ashley brings a relentless curiosity to her sales approach and is a strong advocate of the customer first mindset. She has demonstrated success in sales, strategy, and growth initiatives for companies that are establishing new markets and introducing new products. Ashley is currently pursuing her MBA at Franklin University, studied Sustainable Business and Disruptive Strategy at Harvard Business School, and is a Civil Engineering graduate from College of the Air Force. Ashley is a member of several organizations including WITI (Women in Technology International) and WomSA (Women’s Security Alliance).

Quil expands Leadership Team, hires VPs of Client Delivery and Sales to accelerate growth

Quil, the digital health company helping people navigate health and care, is pleased to announce two vice president hires who will drive strategic growth initiatives across client delivery and sales. Each of these leaders bring robust healthcare expertise from their work in both the payor and provider markets.

“Aligning on vision and mission is vital to who we are and what we do at Quil,” said Carina Edwards, CEO. “We are confident 2021 will be a monumental year as we continue to deliver value to our clients. Big goals call for a focused, skillful, and passionate team, so we are thrilled to welcome these new leaders. We look forward to learning from their collective experience as we scale and deliver great health outcomes for consumers.”

Meet the newest members of our leadership team, Kim McEwen and Ashley Stevens:

Kim McEwen, VP of Client Delivery

Kim joins Quil as the VP of Client Engagement & Delivery. In this role, Kim is responsible for ensuring that the retention and expansion initiatives for our health plan partnerships directly align with our growth strategy. Prior to Quil, Kim was VP of Strategic Program Services at Livongo where she led a team responsible for implementing health plans, PBM’s, and government business. With over 20 years of health plan and client experience, Kim has played a critical role in growing revenue and leading client facing teams. Kim has a Master’s in Counseling Psychology from Immaculata College and a BA in Sociology from Franklin & Marshall College. Kim is a member of Chief, an organization for female executives.

Ashley Stevens, VP of Provider Sales

Ashley joins Quil as the VP of Provider Sales. In this role, Ashley is responsible for Quil’s provider sales and commercialization strategy. Prior to Quil, Ashley excelled as a sales leader at Imprivata, Net Health, and Greenway Health. Ashley brings a relentless curiosity to her sales approach and is a strong advocate of the customer first mindset. She has demonstrated success in sales, strategy, and growth initiatives for companies that are establishing new markets and introducing new products. Ashley is currently pursuing her MBA at Franklin University, studied Sustainable Business and Disruptive Strategy at Harvard Business School, and is a Civil Engineering graduate from College of the Air Force. Ashley is a member of several organizations including WITI (Women in Technology International) and WomSA (Women’s Security Alliance).

Keeping Ourselves and Others Safe During the Holidays

It’s that time of year – but in a year unlike any other. While the holidays generally pulse with joyous get-togethers, COVID-19 safety protocols and constraints make this year different. And, of course, ever-present concern about ourselves and loved ones can easily put a damper on the open fires of celebration.

All that said, the fact is that all we can do is the best we can do. And the best we can do is to actively work to keep ourselves and others COVID-19-free this holiday season. In that spirit, here are a few reminders and suggestions for doing just that.

Follow the 3Ws:

  • Wear a cloth mask over your mouth and nose at all appropriate times. Simply strapping it across your chin helps no one.
  • Watch your distance and actually stay the recommended six feet away from people you don’t know and friends and family who have not been as careful as you.
  • Wash your hands for at least 60 seconds. That’s triple the pre-COVID-19 recommendation. So instead of singing “Happy Birthday” twice as previously suggested, you could step it up with a few rounds of “Winter Wonderland.” Use hand sanitizer when you are unable to wash with soap and water.

Get a flu shot:

Flu season is upon us — and the stakes are higher this year. As we enter the hardest-hitting months (December through February, according to Harvard Health), make sure you know the difference in symptoms among COVID-19, the flu, and the common cold?

  • Any sort of flu is no fun, and it’s possible to contract both the current strain(s) and COVID-19 simultaneously at a time when healthcare providers already are stretched.
  • If you haven’t yet, a shot is easy enough to get. Just go to your primary care physician, clinic or drug store, i.e., CVS, Rite Aid and Walgreens. Some drugstores are even offering drive-through flu shots for additional safety.

Test your COVID-19 test knowledge here on what, how, and when to get tested:

Diagnostic Tests

  • What: To diagnose a current COVID-19 infection
  • How: A saliva test or nasal or throat swab to get the sample
  • When: If you’re experiencing symptoms or have recently been exposed to COVID-19. Accuracy increases if you’re tested a few days after either exposure or developing symptoms.
  • What it doesn’t do: Detect antibodies or previous infection

Antibody Tests

  • What: Shows if you have antibodies (because you were likely infected with COVID at some point)
  • How: A blood sample
  • When: After a full recovery; antibodies become detectable 1-3 weeks after symptoms start
  • What it doesn’t do: Confirm a COVID-19 diagnosis

And throughout the season and beyond, remember that the best gift we can give anyone is showing them that we care and are willing to do all we can to protect them – and ourselves – for the long-term.

We wish you nothing but the best in these unusual times, including a happy and healthy holiday season.

About Quil

Quil, a digital health company, delivers actionable and personalized health itineraries for patients and caregivers, answering the question “What Happens Next?” in their healthcare journeys. Quil is a joint venture of Independence Blue Cross and Comcast. We combine the powers of precision data, state-of-the-art technology, and security with unparalleled consumer reach to help individuals navigate today’s chaotic healthcare landscape. Headquartered in Philadelphia, PA with additional offices in New York City, Quil serves individuals, healthcare providers, and payors nationally.

Where CEOs should focus during the return of the house call

As virtual care continues to gain momentum, healthcare leaders have unique opportunities to impact outcomes

In our country’s early days, doctors on horseback visited patients in their homes, offering a personal touch that was later sidelined as healthcare facilities changed the delivery model. Now that the delivery model is changing again — moving away from centralizing care delivery at a hospital or doctor’s office — could we use technology to go full circle?

At the onset of COVID-19, both patients and providers flocked to telemedicine platforms at unprecedented rates, and we witnessed an overall 20x increase in telehealth visits in just a few short weeks1. Just as quickly, the term telehealth expanded to virtual care — which now encompasses all the ways patients and providers are using digital tools to communicate in real time. Accessing care this way is the new normal, for now, but healthcare has a way to go in order to make high-quality, personalized care available to everyone — no matter where they are.

Now, more than ever, healthcare leaders are focused on providing consumers with the best digital front-door experiences, while balancing the added administrative burden that falls on care teams across a system, including training, working out reimbursements, EHR integration, and beyond. At the same time, consumer demands are growing and patient needs are changing. While many consumers report their first virtual care experience during the pandemic, 74% of those users shared positive feedback and satisfaction with their experiences2.

“We’re going to take all the data that’s available, not just health data, but environmental data and research data and use machine learning to come up with a very personalized treatment for preventative plans for patients. And in the future we’re going to deliver that virtually.”

Kevin Mahoney, University of Pennsylvania Health System


In an era of search engines, content sharing, and video tutorials, consumers are eager for a personal and empowering way to connect with their health, too. Factoring in telehealth’s watershed moment, consumer behavior trends and population trends, the return of the house call presents a few key opportunities to respond to growing population health needs and is poised to make great strides for healthcare.

Getting up close and personal with SDOH

When we talk about “personalizing care,” we should be talking about more than health data, alone, to better tailor treatments to individual patients. Increasingly, payors and providers alike are uncovering the link between social determinants of health (SDOH) and health outcomes. “We’re going to take all the data that’s available, not just health data, but environmental data and research data and use machine learning to come up with a very personalized treatment for preventative plans for patients. And in the future we’re going to deliver that virtually,” said Kevin Mahoney, CEO of University of Pennsylvania Health System during our recent Executive Briefing. He went on to talk about the potential to aggregate and understand this data and couple it with the power of machine learning to develop very personalized, preventive plans for patients.

When healthcare systems can offer care within a patient’s own home, enabled by technology, that feels as personal as a visit from a doctor. And it’s not just the feeling of a personal touch, it’s helpful in collecting more information on how a person is living day to day. Providers now have greater potential to begin to assess health risks in and around the home like unsafe living conditions, access to technology, smoking, medication and dietary issues.

Caring for our senior population

As 10,000 Americans turn 65 each day, our need to support and care for our seniors is growing rapidly. With our senior population at 55 million and counting in the United States, comes more chronic illnesses and healthcare needs over time3. In recent surveys of our senior population, nine in 10 seniors said they would prefer to stay in their current homes over the next 10 years. CMS has already responded to some of these collective trends with house calls through their Independence at Home Demonstration. In the second year of the program, Medicare saved more than $10 million. All factors suggest that healthcare leaders should be thinking about the home as the new frontier of healthy aging and care for millions.

Supporting those who care for our care recipients

Understanding that no one wants to go through their care journey alone, we have an opportunity to bring forth more resources and support for the people who support our care recipients. Today, more than 50 million Americans provide unpaid care, and that number is expected to grow as the prevalence of chronic illness and aging is on the rise.

Quil recently partnered with AmeriHealth Caritas to offer its members’ informal caregivers supportive and empowering resources and tools throughout their health journeys. AmeriHealth Caritas Chairman and CEO Paul Tufano said, “Caregivers are on the front-line for our members. Our goal is to be the trusted resource for our members’ caregivers, one that can give them guidance, training, and compassion and, ultimately, connect what they are doing to the overall care management plan for our members. By providing our members’ informal caregivers access to Quil’s informative and engaging content, we are helping them better serve those in their care, ultimately helping to improve life outcomes as members journey towards maximum independence.”

By making the home a more prominent place for care, we can begin to enable the sometimes difficult but necessary conversations about health for people surrounded by those they love — their caregiving circle.

Visit Health Evolution here.

Resources
1 STAT
2 McKinsey
3 NCOA

About Quil

Quil, a digital health company, delivers actionable and personalized health itineraries for patients and caregivers, answering the question “What Happens Next?” in their healthcare journeys. Quil is a joint venture of Independence Blue Cross and Comcast. We combine the powers of precision data, state-of-the-art technology, and security with unparalleled consumer reach to help individuals navigate today’s chaotic healthcare landscape. Headquartered in Philadelphia, PA with additional offices in New York City, Quil serves individuals, healthcare providers, and payors nationally.