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Top 10 Benefits Caregivers Can Expect From Quil Assure

1. Peace of Mind:

Caregiving is a huge responsibility that can cause worry and stress in both the senior and caregivers’ lives. Quil Assure provides a safety net so you can focus on your mental and physical health knowing that your loved one is safe.

2. Bandwidth:

With that newfound peace of mind, Quil Assure will also give you bandwidth for other commitments on your to-do list. By sharing insights with the friends and family that you choose (what we call your Care Circle) you’ll have more time for things like caring for children, addressing your own household, or even self-care.

3. Savings:

Quil delays some of the more costly interventions associated with caring for your senior such as nursing homes and assisted care. Quil Assure aims to decrease the need to take time off work or pay for someone to check in on your loved ones.

4. Better Relationships:

Being a caregiver may bring up awkward conversations with your loved ones from time to time. For your Care Circle, Quil Assure helps bring discussions about shared responsibility to the forefront easily and casually. As for you senior, Quil Assure’s trends and insights help guide when to bring up certain topics like if they’re sleeping well based on their sleep patterns. It can also help you know or when you can skip the check-ins altogether, since Quil will let you know when they arrive back home.

5. Early Intervention:

Insights from Quil Assure assist with early intervention based on changes in activity. Insights like frequent bathroom visits or gait speed can support a decision to seek follow-up care before costly treatments or even hospitalization are needed.

6. A Backup Plan:

With Quil Assure, everyone that you decide in your Care Circle will be notified when the system detects an emergency. Seniors can also call for help by pressing the “Don’t Panic” button or pairing the system with Alexa or Siri to initiate a voice command.

7. One Source of Truth:

Quil Assure allows you to share caregiving responsibilities with others with our Health Wallet. Think of the Health Wallet as the hub for all the detailed information about your senior’s medication, doctors and treatment plans  rather than having one person try to coordinate it all.

8. A Customized Approach:

Get insights and alerts your way. You determine what you want to be notified about, how often you get notified, and how you want safety issues to be escalated.

9. Reminders For All:

Quil Assure provides another avenue to remind your senior to take medications or follow treatment plans as prescribed.

10. Ability to Care From Afar:

The system makes it easier for those who are geographically distant from their senior to still participate in their health and wellness.

 

If you’d like to download this summary please click here.

Interested in purchasing our medical alert system? Check it out here.

Featured Story

Quil’s Caregiver Discussion Guide

Quil Assure is the newest medical alert system for older adults and their caregivers. It’s designed to help seniors live safely, comfortably, and best of all, independently. There’s no video or audio. Quil uses smart sensing to bring you peace of mind and keep you informed through our easy-to-use app.

Thinking about adding Quil Assure to you and your loved ones’ lives? Are you getting lots of questions from your senior when you approach them about these new-fangled devices? The last thing we want is for you to feel overwhelmed, so we’ve created this guide to help you navigate the conversation around technology and answer any of their nitty gritty questions. This is just another way for you to say, “help me, help you.”

Peace of Mind for Everyone

First things first. STRESS RELIEF. Don’t forget to let your senior know how much Quil Assure will ease your mind knowing they are safe and sound. If they are worried about you coming over less, remind them that Quil Assure is known for strengthening relationships and enhancing conversations now that all the “business as usual” tasks are handled. The visits won’t stop, but there will be more quality time spent.

In addition to making your life easier, we like to say that for your senior, Quil Assure is like having insurance for those “what if” situations. The sooner Quil Assure is placed in a home, the sooner it learns daily patterns. This means when something is truly out of the ordinary, Quil will alert the Care Circle (these are all the people that you invite to join the app to support your senior) and/or our 24/7 emergency support team. In all seriousness, we have even identified health conditions indicated by too many trips to the bathroom (TMI? We think it’s kind of cool!).

Home is Where the Heart (and Quil Assure) is

Remind your senior this is about staying in the comfort of their home and maintaining the lifestyle they currently enjoy, safely. That’s all.

We Only Want to Know Some of Your Business

Quil picks up on insights that help the Care Circle know when something is amiss based on activity patterns but does not collect video or audio. When it comes to Care Circle coordination, Quil features the ability to give members either full or limited access. Limited access members will not see personal details like doctor names, but they will be contacted in the case of an emergency.

Best believe Quil will never sell customer data to any third-party.

Can We Just Have One Source of Truth?

Getting everyone the right information in one place is no small task, and we are certain your senior will feel comfort knowing that their loved ones have access to their doctor’s information or important medical history. We are also building tools that will support task management so that your senior no longer has to play referee when it comes to who is changing that dang furnace filter.

If you need additional resources, check out this video that explains how to prepare for a difficult conversation or read “How to Manage Conversations About Caregiving Technology Support” by caregiving expert, Amy Goyer.

And now for the FAQs your senior may ask.

Will this be tracking my every move?

Rest assure-d (get it?)—Quil motion sensors don’t have video or audio components. “How do they work?” they may ask. Well, the motion sensors pick up a combination of movement, body heat, and the heat of the room, and that gives Quil all it needs to know. And remember, the Care Circle will only get an alert when something looks out of the ordinary or if the account holder chooses to get additional notifications about certain insights.

What if I don’t use technology?

Good news! No technological prowess needed. Let your senior know they won’t need to download an app, use a smartphone, or do much of anything if it’s not their cup o’ tea. In fact, once you set up their system (or schedule an Assisted Set-Up with Quil) everyone can sit back, relax, and let the devices do their thing in the background.

Will the system know the difference between me and others in my home?

Quil Assure works best for seniors who are living independently, but customers have reported that the system is great for a multi-person home when: 1. there is one person who works outside the home on a regular basis; 2. the senior resides in a different area of the home; or 3. in the case of assisted living where each resident has an independent apartment, even if connected by a common space.

Do I need to wear devices?

The beauty of Quil is that wearing a device is not necessary as long as your senior is in an area covered by motion sensors. Some seniors like to have a button as added protection for when they go to less-frequented areas of the home (like a basement or second bathroom where falls are more likely).

If your senior has an Apple watch or a smartphone, encourage them to connect GoogleFit or Apple HealthKit. Quil will aggregate additional information like steps and heart rate to provide deeper insights for you data junkies.

How do I set the system up in my home?

Great question! Door detectors and motion sensors can all be attached with two-sided adhesive tape or placed on a stand. There is an option to use a screwdriver and small screws to attach motion sensors for a more permanent hold, but that is your call. And if you have a home security system, Quil can easily be installed around existing devices.

Do I need to have internet?

Hopefully we don’t lose the connection here. Your senior will need to have access to the internet in order to use Quil Assure in their home. The good news—if Wi-Fi ever fails, Quil has a backup cellular system that will ensure the Care Circle doesn’t miss a beat.

It is also important to let your senior know that Quil only tracks activity (including the press of the Panic Button) from inside the home. While we don’t track what happens outside the home just yet, you better believe it’s on our list for future enhancements.

Give me the 411 on 911.

Last but certainly not least—we know that the idea of emergency services coming to the home, while comforting to some, is intimidating for others. For example, when the system detects prolonged periods of inactivity, we will begin to reach out to members of the Care Circle, all the way up to emergency services if no one resolves the alert. When you talk with your senior, remind them that a benefit of Quil Assure is that emergency protocols are customizable. They get to decide who gets a call and when. In fact, while not recommended, the account holder can turn off emergency services altogether for certain events if they so choose.

If you’d like to download this guide please click here.

Interested in purchasing our medical alert system? Check it out here.

Featured Story

How Smart Speakers Can Enhance Aging at Home

Aging at home is the goal of most people, but when we live with disabilities and chronic health conditions, it can be challenging. Technology devices can help. In fact, “smart speakers” are increasingly becoming common for older adults and family caregivers to make it easier to age at home.

Smart speakers can help those experiencing challenges around mobility, cognitive functioning (including organization and memory), fine motor skills, hearing, vision, driving, and isolation. Once it’s set up, all you need to do is talk to or listen to a smart speaker.

What are “smart speakers” and how do they operate?

Smart speakers are convenient, WIFI-connected devices that integrate with apps to play music, radio stations, and books, and they have “smart assistants” that perform tasks for you. They operate with hands-free voice commands, and most have a default “trigger” word that lets the smart speaker know you are talking to it. Stand-alone smart speakers are set up using a smartphone or tablet, and apps can be integrated to help with a wide variety of tasks, including “smart home” devices. Some smart speakers come with built-in screens, adding a visual component. While there are others, some of the most common smart speaker lines are:

  • Amazon Echo (Alexa)
  • Google Nest Mini and Nest Hub (Google Assistant – Hey Google)
  • Apple’s HomePod/HomeKit (Siri)
  • Samsung (Bixby)

How can smart speakers help with day-to-day life at home?

  • Set up alarms, reminders, and timers. The smart speaker can alert you to appointments, schedules, and tasks, such as time to wake up or go to sleep, doctor visits, medication reminders, plant watering times, meal and activity times, phone calls, favorite television programs, turning off appliances, and more. Ask the speaker to set a timer to let you know when food is done cooking or if you’ve exercised long enough.
  • Set up “routines” for certain commands that will automatically have the speaker do certain tasks. For example, “good morning” could induce it to say the date/time, turn on lights, raise the blinds, turn up the thermostat, remind you of safety precautions (such as “remember to use your walker), tell you about your appointments that day, and remind you to call your daughter.
  • Make lists or notes for to-do tasks or shopping (groceries, household supplies, personal care supplies, etc.). The speaker can read the list to you with your voice command. For some integrated apps, family caregivers can also view the list and easily do the tasks or shopping for you.
  • Shop or order transportation or food delivery. Setting up a ride or ordering food for delivery is easier with voice commands.
  • Communicate and socialize by making and receiving phone calls with loved ones. Smart speakers with screens allow for video calls. Smart speakers can also be synchronized with caregiving monitoring systems to notify caregivers of your activities.
  • Enjoy cognitive stimulation, entertainment, and learning by listening to favorite music (great for exercising or relaxing), radio shows, podcasts, news, weather, poetry, and books. The smart speaker can also turn on your smart television (especially handy when you can’t find the remote or have mobility challenges).
  • Care for pets by setting up feeding time reminders and commands to start a “smart” pet food feeder, or a door opener to let the dog out, and close it when the dog comes back in.

How can smart speakers help with safety at home?

  • Secure your home by integrating with smart home features like security systems, door locks, security cameras, and motion sensors. Video doorbells that are integrated with smart speakers with built-in screens, can show you who is at the door so you can ask it to unlock or lock it or speak with the person.
  • Call for help by asking the smart speakers to call a designated emergency contact. Some can integrate with an app for a service (usually a paid subscription) or a medical alert system that can call your emergency contacts or call 911 for you.
  • Turn on lights or open blinds – Lack of lighting can cause falls, so smart speakers can synchronize voice commands with smart lights, smart plugs, and smart blinds. Set up reminders to turn on the lights at a certain time.
  • Set up reminders to use safety devices, like a medical alert or monitoring system, walker, cane, or shower chair.

Where can I get help with a smart speaker?

Usually, a family member, caregiver, or friend can help set up and manage a smart speaker, but if not, you can learn and get assistance in several ways:

Amy Goyer is a caregiving expert and author of Juggling Life, Work, and Caregiving. A passionate champion for caregivers, she has also been one her entire adult life, caring for her grandparents, parents, sister, and others. Connect with Amy on FacebookTwitter, and LinkedIn.

Featured Story

Care for the Caregiver: It’s not Selfish…It’s Practical

5 tips to make self-care easier when caring for others

Caregiving for family or friends can be stressful, time-consuming, challenging, and sometimes overwhelming. Before we know it, we are exhausted and our own lives suffer with mental and physical health issues, relationship conflicts, and financial problems. The prolonged stress can lead to burnout, and burnout hurts both the caregiver and the care recipient. We can’t care well for others when we are so depleted. We become cranky, short-tempered, unobservant, have difficulty juggling it all, and some caregivers become ill and can’t care for loved ones anymore.

Many caregivers say they feel guilty if they do things for themselves while caregiving. It’s important to remember that caring for ourselves while caring for others isn’t selfish. Reasonable self-care isn’t wrong, it’s actually an important part of caring for others. Just as musicians take care of their instruments – which are the tools of their trade and needed to do their jobs – we must take care of ourselves so we can care for others. It’s just practical.

I’ve been a caregiver my entire adult life, so I get it. We just keep going and going because people need us, and we put ourselves at the bottom of the list over and over. And aren’t they more vulnerable than we are? Sometimes they really are – we all experience caregiving crises when we must drop everything and focus on those we care for. But the truth is, caregiving is more like a marathon than a sprint, so we have to pace ourselves. Family caregivers are also very vulnerable. We just don’t realize it until it’s too late.

It can be hard to figure out how to fit self-care into our busy schedules. So here are 5 tips to help you take care of your loved ones’ most valuable resource…you.

  1. Schedule it. It’s as simple as this: if it’s on the calendar, we are much more likely to do it. Schedule check-ups, lab tests, and medical procedures ahead of time. You can start by scheduling a time to call doctors, counselors, therapists, and other healthcare practitioners to set up several appointments at once. When you leave an appointment, be sure to schedule the next one. (Be sure to let your health care practitioners know that you are a caregiver.) Schedule time for exercise classes and other physical activity – even if it’s a simple walk around the block or just three minutes to meditate, stretch or do jumping jacks. Schedule time to rest. Schedule caregiver support groups. Schedule fun and relaxation time too!
  2. Accept Help. Caregiving is, at minimum, a part-time job, and for some, it’s a full-time job (with overtime). No one can, or should be expected to, do it all on top of their own lives. You may feel like you have to do it all because no other family members will help. But we must build our caregiving teams beyond family. Neighbors, friends, organizations/services, and others are team members too. Mom’s hair stylist and manicurist were important members of our caregiving team (I don’t know what I’d have done without their help!). Veterans Affairs was also a crucial part of our team, as were our mobile doctors. A geriatric care manager or patient advocate can help too. People who help you are also part of the team. My neighbor who mowed my grass, a “concierge” or personal assistant who helped me stay organized, a handyman, and others were crucial so I could do the things that only I could do for my parents. The next time someone asks if they can help, say “yes”! And tell them specifically what would help you the most.
  3. Stay Connected. Caregiving can be very isolating. Our world gets a bit smaller as we focus on our loved ones and other top priorities like our jobs or raising children. Socialization and fun become minimized as we let go of hobbies, gatherings with friends, and other activities. Even if it’s once a month or every two months, schedule time with friends, a class, or another outing so you have them to look forward to. No one understands quite like another current or former family caregiver, so consider joining an in-person or online caregiver support group. Therapy, counseling, or life coaching may be helpful too.
  4. Fill Up and Take Breaks: I’ve learned that I can’t run on empty any easier than my car can – and I’m definitely not as efficient when I’m running on low reserves of mental or physical energy. You fill your car’s gas tank on a regular basis, get tune-ups, and do routine maintenance. Do the same for yourself! Think about what ‘fills you up’ – regular, quick things like getting a cup of coffee, texting a friend, or sharing a hug; and premium things every now and then like dinner out, seeing a movie, or taking a class. For you, routine maintenance includes getting good quantity/quality sleep, going to doctor appointments, and laughing on a regular basis. Time away from caregiving is our ‘tune-up’, and respite care may be helpful for that. Remember that doing things to fill yourself up will help you support your loved ones better.
  5. Adjust Your Attitude. Some family caregivers come through the experience better than others, and generally, I find that their attitude is what makes the biggest difference, not the circumstances of their caregiving situation. For example, try to get out of a victim mentality and instead focus on what you choose to do – you choose to be there for your loved ones (even though you don’t choose the specifics of the situation) and there are many people who have no one who chose to care for them. If you feel like a failure because you are not a perfect caregiver, focus on the fact that there is no perfect caregiver, and you are doing the best you can; that’s all that anyone can ask for. I realized that success for caregivers isn’t perfection, it’s resilience – getting back up when we get knocked down and continuing the journey with our loved ones. Being there for them as best we can – that is success!

Amy Goyer is a caregiving expert and author of Juggling Life, Work, and Caregiving. A passionate champion for caregivers, she has also been one her entire adult life, caring for her grandparents, parents, sister, and others. Connect with Amy on FacebookTwitter, and LinkedIn.

Are you caring for an older adult that lives at home alone? Quil Assure is now available with an amazing limited time offer of a free kit ($400 value)!

Learn about our medical alert and wellness solution that helps caregivers stay up to date on their loved ones well-being and activates emergency services when needed.

Featured Story

The new frontier: AgeTech and hospital-at-home

Aging-in-place technology benefits seniors, giving them more independence, improved emotional well-being and overall cost savings. It also helps the healthcare system as a whole.

Between 2015 and 2050, according to a recent World Health Organization report, the proportion of the world’s population over 60 years will nearly double from 12% to 22%.

By the year 2030, one in six people will be aged 60 years or older. This large demographic is aging, and its members overwhelmingly want to do so while remaining in their homes. The growing “age in place” phenomenon means seniors will require additional support from the family, friends, and healthcare professionals who serve as their caregivers.

Welcome to the “Aging in Place/AgeTech” era.

With 9 in 10 seniors reporting a preference to stay in their current homes over the next 10 years, we’re facing a major transition. We must support this shift by deploying “AgeTech” – digital health tools that facilitate aging in place.

The new connected home can identify when a senior is declining and intervene before the condition is urgent, and it provides increased insights after a transition of care to avoid readmissions. What’s more, AgeTech tools, when done right, reduce isolation and loneliness by connecting all people that support the individual.

Aging-in-place technology benefits not only seniors – who gain longer-term independence, improved emotional well-being and overall cost savings – but also the healthcare system as a whole. Happier seniors, supported by their friends and family, are healthier seniors. This results in more efficient healthcare delivery for health systems, and lower risk for health plans.

Traditional and modern care models converge

Healthcare executives should prioritize the convergence of provider-prescribed care and health-at-home. Hospital-at-home initiatives, particularly for seniors, are the next big opportunity for both health systems and health plans.It’s a chance to improve the lives of the patients, while reducing the overall risk and cost of care.

The pandemic did more than just expand the availability of health tools for consumers – it also significantly enhanced digital literacy for people of all ages.

Facetime, Zoom, telehealth, remote monitoring, health and wellness apps, wearables and voice-activated consumer engagement – these are now established technologies that most seniors are familiar with and can comfortably use. Seniors welcome new technologies, especially if they help maintain independence and age in place.

Redefining ‘the home’

Adoption of digital health solutions will continue, with health experts predicting a heavy shift toward digital health tools by 2025. Technology newcomers, especially aging patients, must keep up. By offering solutions on already-familiar platforms – televisions, tablets and smart phones – we can make aging-in-place technology accessible for these populations.

A recent AARP survey found that most seniors want their health care needs managed by a mix of medical staff and healthcare technology. Why are consumers over 50 driving the demand for smart home technology, such as home monitoring, security systems, home assistants, and smart appliances? Meeting seniors and caregivers where they are with digital health tools means leveraging smart home technology. Seniors will adopt digital health tools, but only if they maintain a connection to the doctors and caregivers that make up the human element of their care team.

The blurring of physical and digital worlds muddies definitions of “the home,” which typically involves both the physical and the digital devices and technologies they constantly use. The magic happens when we drive insights and unify both sides.

Balancing support, independence & privacy

Academic research shows that social support networks impact health outcomes for aging seniors. We must engage seniors in their health plan and let them control their health management.

Consumers – including seniors – increasingly want control over their healthcare. If health or lifestyle decisions get made for seniors without their input, it will understandably divide aging parents from younger generations who function as caregivers.

A study from The Gerontologist revealed a fundamental truth: we associate privacy with dignity and self-esteem. When aging-in-place technology undercuts privacy, seniors increasingly resist.

Placing an in-home camera monitor against the wishes of an aging parent, for example, can create stress and a feeling of loss in control for the aging party. Ambient signals that are unobtrusive that let caregivers check on aging patients remotely, without using cameras, give caregivers peace of mind while granting seniors a sense of agency and dignity.

Aging patients need digital tools that enable self-care and collaborative care by involving caregivers and doctors. Digital health solutions that only do one or the other miss the full picture. Aging in place requires support from a caregiving circle and from tools that let seniors independently champion their own health.

Fortunately, when done right, collaborative care encourages the enhanced patient engagement that drives self-care and improved health outcomes for seniors. One research study from Health Affairs found that participation in a patient engagement program increases enrollment by 30 percent when the caregiver’s role was described. Explaining how a caregiver fits into a care plan gives seniors more control of their experience and empowers them to champion their own health. It also lets them advance their own vision of aging in place healthfully and happily.

Healthcare executives can give seniors longer, richer lives by applying the right aging-in-place technologies. This means additional years for seniors to find late-life passions, pursue new ventures, and cherish loved ones. It also provides a major business opportunity for healthcare executives who can leverage the value-based initiatives enabled by sensors and other existing technology.

Society benefits when seniors can safely and healthfully age in place with the freedom and good health to contribute to their communities and families. But getting the technology right is essential.

To succeed, digital health solutions should be accessible and easy to use, promote patient engagement to help seniors champion their own health, and balance privacy to bolster caregiver-care recipient relationships, rather than place them under further strain.

Carina Edwards is CEO of Quil Health, a digital health company providing solutions to enhance the patient experience.

Read this article on chiefhealthcareexecutive.com.

Featured Story

Five Ways to Ease Into Difficult Conversations About Transitions in Care

Talking with loved ones about change is often difficult, regardless of the circumstances. As family caregivers, conversations with loved ones about transitions in their care plans can be especially daunting. There are ways to approach the discussion which can make it easier – both for you and for those you care for.

Transitions in care may include:

  • Remaining in their home (or your home), or returning home from the hospital, rehabilitation center, or skilled nursing facility with increased supports (such as adding paid caregivers, using technology to assist, or making home modifications).
  • Moving to independent living, assisted living, or a nursing facility from home.
  • Going from the hospital to a rehabilitation facility, assisted living, or skilled nursing facility instead of going back home.

Keep these five things in mind when planning to talk with loved ones about a transition in care:

  1. Approach them with love and respect. Remember that you have common goals: for your loved ones to remain safe, with the optimal quality of life and the best care possible. Avoid telling them what to do or speaking to them like you are their parents; no one reacts well to that and putting them on the defensive is not an effective approach.
  2. Do your homework ahead of time. Planning ahead is key; avoid impulsively starting the conversation when emotions are high or you’re in a crisis. Start by observing your loved one’s abilities and evaluating their support system. Note specific concerns; generalized statements such as, “This isn’t a safe place for you anymore,” are not helpful. Investigate various options for filling gaps in care. For example, if your loved ones are declining due to unmet nutritional needs, options may include home-delivered meals, a family member or a paid caregiver preparing meals, or moving to a senior community where meals are provided. Consider the costs, effect on quality of life, and your loved ones’ preferences.
  3. Plan the logistics of the conversation. Include the right people (such as trusted family members or friends they rely on for decision-making), or experts (such as their doctor, attorney, or accountant; a geriatric care manager; or a social worker). Consider their health and cognitive abilities and choose times when – and places where – they have optimal energy, comfort, and focus. While a direct approach works best for some people, others react better to an indirect approach. For example, mention an article you read, relate a friend’s experience, or share your own future plans. Brush up on your communication skills, including making “I” statements (e.g., “I’m concerned that…”, or “I’d like to help you…”), and avoiding “you” statements (e.g., “You can’t handle this anymore…”, or “You need to…”).
  4. Make realistic goals for the conversations. These are generally not one-and-done conversations; expect multiple conversations before coming to decisions. When my parents needed 24-hour care, I investigated many options, and then I had a series of conversations with them, laying out various courses. We decided the best choice was for them was to move in with me. Dad had Alzheimer’s and Mom had aphasia from a stroke, so communication was difficult and necessitated many gentle conversations and reminders.
  5. Listen and validate. Make it a two-way conversation. For example, ask them how they feel they are doing with specific aspects of their current situation, or if they ever feel overwhelmed or want help. Discuss their long-term wishes. Change can be scary; they may feel vulnerable, and the fear of the unknown can take over. Be patient and validate their feelings, even if you don’t feel the same way about it. Work together toward a solution and reassure them they will not be alone; your role is always to be supportive.

Amy Goyer is a caregiving expert and author of Juggling Life, Work, and Caregiving. A passionate champion for caregivers, she has also been one her entire adult life, caring for her grandparents, parents, sister, and others. Connect with Amy on FacebookTwitter, and LinkedIn.

Are you caring for an older adult that lives at home alone? Quil Assure is now available with an amazing limited time offer of $400 savings!

Learn about our medical alert and wellness solution that helps caregivers stay up to date on their loved ones well-being and activates emergency services when needed.

People Power

Featured Story

Quil and People Power Announce Strategic Partnership for the “AgeTech” Market

The partnership has enabled Quil to utilize People Power’s AI and IoT technology for its Aging-at-Home solutions

PHILADELPHIA and PALO ALTO, Calif.June 14, 2022 — Quil, the digital health joint venture between Comcast and Independence Health Group (Independence), today joined People Power, a Palo Alto-based provider of AI and IoT technology for physical spaces, in announcing a strategic partnership that combines the strength of these companies to bring innovative senior and caregiver solutions to the market.

In April, Quil announced the limited commercial availability of Quil Assure™, the company’s new connected home platform for seniors and their caregivers. The Quil Assure product incorporates People Power’s AI and Internet of Things platform, which utilizes ambient sensors placed strategically around a senior’s living space to discreetly monitor daily routines and notify a senior’s ‘Care Circle’ of any unusual developments.

“We are very excited to partner with People Power to solve an urgent market need for technology tools that support seniors and their caregivers while respecting seniors’ independence and privacy,” said Carina Edwards, CEO of Quil. “This partnership helps Quil get closer to achieving our mission of helping people organize and navigate their health lives in partnership with their providers, health plans, and loved ones.”

“Quil Assure leverages the most powerful AI platform for homes and communities, uniquely enabling the Quil team to personalize their own human-like AI Caregiving experiences for each family,” said David Moss, CEO of People Power Company. “This partnership is in perfect alignment with our mission to reduce caregiver burden while respecting boundaries for multi-generational families who deserve the peace-of-mind that’s delivered by Quil Assure.”

“Caring for a loved one with dementia is the most difficult job I’ve ever had,” said user Deb W. “This system is super helpful for a variety of reasons; it gives me real-time data about my loved one and alerts me to situations that need my attention.”

With this partnership, both companies plan to continue to collaborate and bring innovative AI enabled health-tech senior focused solutions for aging-at-home.

“As of 2021, almost a quarter of heads of US broadband households report either currently caring for a loved one or expecting to provide care in the next five years; a majority of the cared-for population resides in their own home or a relative’s home,” said Elizabeth Parks, President and Chief Marketing Officer, Parks Associates. “Consumers want to maintain their independence, and Quil and People Power are working together and providing an advanced solution expanding the reach of valuable services for consumers and caregivers”.

Quil and People Power are scheduled to deliver a joint keynote at the upcoming Parks Associates “Connected Health Summit” on June 16, where Edwards and Gene Wang, People Power’s Executive Chairman and Chief Scientist, will discuss the changing face of healthcare and the need to care for the caregivers amidst the “Silver Tsunami” as the senior population expands and more care is moved to the home. For more information on this keynote and the Connected Health Summit, click here.

About Quil 

Quil, the joint venture between Independence Health Group (Independence) and Comcast, is the digital health company that helps people organize and navigate their health lives in partnership with their providers, health plans and loved ones. Quil serves patients, members, and their caregivers and is partnered with healthcare providers and health plans nationally. We are headquartered in Philadelphia, PA. Connect with Quil now. Follow Quil on Twitter, LinkedIn and Facebook.

About People Power

People Power is a Silicon Valley (Palo Alto, CA) based Software as a Service (SaaS) company with patented Artificial Intelligence (AI) and Internet of Things (IoT) platform that brings people together with AI assistants for daily care in physical spaces. People Power’s caregiver-focused, white-labeled AI Caregiver solutions are utilized by some of the largest service providers to quickly deploy and continually enhance personalized healthcare services for seniors and their caregivers. Visit People Power Company to learn more or connect with us on LinkedIn.

Featured Story

The Full Range Of Digital Health Strategy Positions—What’s Yours?

For hospitals and health systems, the past two years of Covid-19 have seen a whipsaw of crises. Digital tools have been rushed in, helping to keep clinics open while enabling innovations in patient communications as well as workforce health and remote patient monitoring. Even institutions lacking digital health strategies managed to implement tactical initiatives. Organizations with established digital strategies, meanwhile, fared better—they leveraged existing staff and tools in new ways.

Ready or not, Covid-19 shoved the healthcare system into the digital age. Patients scrambled to keep pace, racing to activate or lose out on limited care options. With the pandemic now (hopefully) ebbing, it’s worth wondering what will become of our digitally activated providers and patients. Where do we go from here?

Industry colleagues, health systems leaders and peers are all asking this question. The digital health landscape is wide and varied, as are the respective approaches to digital health. Though commonalities exist, there are even more differences—some articulated clearly, others reactive to market realities.

Answering this question requires knowing where you stand. Any health system’s digital health readiness generally falls into one of the following categories:

Wait And See

These health systems wait for the market to mature, hoping that clearer strategies emerge. However, such inaction means you’re forestalling investment and falling behind. Competitors who make even modest investments are connecting to patients and establishing stronger digital relationships.

Health systems in this group probably face revenue challenges that limit their investment capacity. Instead of acting proactively, they defer to their vendors’ preferred solutions—which they implement and hope work. They miss the benefits of proactive strategy while stuck in a cold start. Digital transformation is not flipping a switch. For a digital health solution to improve patient experiences, health systems need the focused attention of teams immersed in the space.

‘Shiny Object’ Syndrome

This group has a scattered approach to acquisition and implementation. Lacking strong central governance and a clearly articulated strategy, these health systems acquire point solutions—reacting to immediate pain points and choosing without big-picture considerations. This “grab bag” approach never delivers a holistic, patient-centered experience. Short-term fixes might address the acute pain, but they burn resources while missing the chance to improve long-term outcomes.

Tip Of The Spear

These front-runners are digital evangelists, viewing patient experience broadly and investing strategically. They’re also building “organizational change” muscles that drive systemic change. They invest strategically in new solutions, accepting that several might fail.

Which category describes your organization?

If you’re a “wait and see” or “shiny object” organization, pay attention. Inaction—or just reaction—can’t replace strategy. You must set a course for digital health. In doing so, consider the following:

Organizational Considerations

  • More than just technology. Digital health is more about adapting and improving clinical workflows than technology. Don’t view digital health as just a tech or marketing play; it requires organizational readiness to change and adopt new ways of caring for patients. Identify operational change agents and clinical champions to establish a team owning direction and implementation. Technology changes must win hearts and minds; otherwise, they will fail.
  • Digital health is complementary. Your digital health strategy should derive from your institution’s strategic priorities. Whatever your institution’s focus, your digital health approach will evolve, and today’s technology decisions could have a long-standing impact.

Technology Considerations

  • Extent patient identity into digital identity. All health systems possess master patient indexes to disambiguate patient identities, but few extend that identity into external digital health tools. Asking patients to create another digital identity limits adoption. The Trusted Exchange Framework and Common Agreement (TEFCA) shows promise for identity interoperability. Until TEFCA-enabled tools are widespread, extend your patient identities with OAuth2 and your patient portal.
  • Providers are consumers too. Your existing digital investments gave your providers access to tools. A robust single-sign-on program will help third-party tools gain adoption. Extend provider accounts and identities into the third-party tool with SSO and make it launchable via the EMR.
  • Where is the patient’s digital home? Phone, websites, medical apps, patient portals—patients don’t know where to start. Your front door must be obvious—either your website or your patient portal, or both. Have a single point of entry to avoid confusion.
  • Data integration strategy. Getting data in and out from third parties is critical and an important risk mitigation step. Data-hungry digital tools can consume and produce vast quantities of information. Have a systematic approach to data integration. Consider developing several categories of integration with repeatable processes to minimize the effort and streamline compliance.
  • Measuring success. This is another consideration where your use of multiple tools requires a systematic approach. Understand how patients are interacting with your platform and adjust your thinking accordingly. To optimize this learning, create a systematic way to collect, understand and interpret user behavior patterns, and use it as guidance for the future.
  • Messaging. In addition to the patient messaging within your patient portal, other digital health tools can message patients. Coordinate messages, tone, voice and brand to ensure communications have more signal than noise. Formulate a consistent and standard approach, and make vendors comply.
  • Start at the end. Before implementing a new tool, walk through the “turn down” scenario: What’s your backout/switch-out plan? When a tool fails or expires, how will you free yourself of its grip—both contractually and technologically? Do you have the data captured to ease switching? Develop your backout/switch-out plan by starting at the end and planning to swap out in the future. Even if the answers aren’t great, the exercise is useful.

Pick A Strategy And Advance It

Like nature, digital strategy abhors a vacuum. It’s important that you avoid sitting on the sidelines; the market is moving quickly. Form an opinion on how digital health can help advance strategic imperatives and move forward. Start now with a thoughtful approach, consider risks, keep the focus on both patient and provider experience, and manage data and identity, and you’ll be on your way to a sustainable digital health strategy.

Read this article on forbes.com.

How Can We Reduce Clinician Burnout? Improving Patient and Caregiver Engagement

Even as we (hopefully) approach the tail-end of the latest COVID-19 wave, one growing healthcare challenge continues to worsen: clinician burnout. Nurses, physicians, schedulers, and other members of care-provider teams continue to post rising rates of burnout. They’re feeling overwhelmed and underappreciated due to factors such as hectic workplaces and schedules, extended workloads, and excessive administrative tasks. This is an alarming trend that the entire healthcare industry needs to be concerned about.

Clearly, we’re not effectively combating the stress placed on clinicians since COVID-19 appeared. Nurses, physicians, and their supporting care teams simply have too many bureaucratic chores and too little time. Indeed, 60% of physicians participating in a recent survey by Medscape cited bureaucratic and administrative tasks as the number one factor contributing to their burnout. Another 31% of nurses have reported burnout as the main reason for leaving their jobs.

Administrative tasks are not the only factor causing clinician burnout. Many clinicians cite the increasing computerization of the medical practice (for example, the utilization of EHRs) as a leading contributor to their burnout. For companies providing healthcare IT solutions, this one might cause some head-scratching. Aren’t digital tools supposed to help doctors and clinical staff, rather than burden them with additional work?

It seems counterintuitive, but the unfortunate reality is that digital tools can cause inefficiency. The process of transitioning to new digital systems or tools can impose heavy burdens on clinicians and requires simplicity and strategies for change management. Healthcare has a reputation for throwing technology tools at institutional problems without designing the solutions to assist both patient and the team providing care.

This shouldn’t be the case. Digital systems, workflow redesign and a focus on better activating patients and the family members who support them in their care, are a big part of the solution.  When done well, they improve patient preparedness, improve clinical efficiency, improve outcomes and lessen clinician burnout.

Enabling clinicians to operate at the top of their license

We sometimes hear healthcare executives talk about helping each member of the clinical team to “operate at the top of their license” – but we don’t hear much about how health systems can actually do that. It starts with digital health tools that free clinicians of their biggest pain-point: those day-to-day tasks that consume so much of their time but do nothing to advance patient care. If we can streamline administrative tasks, we will give the entire clinical team the freedom and flexibility to operate at their most efficient level. How can we do that? By providing tools that automate and personalize key aspects of care. This way, physicians and clinical staff can focus on what matters most – delivering top-of-the-line care to their patients.

When clinicians are bogged down with bureaucratic work, there’s value lost for the organization and patients alike. Physicians and other clinicians have highly specialized training to deliver specific aspects of care, but every clinician also possesses only a limited capacity. When other administrative tasks – like charting and paperwork – begin to absorb clinicians’ precious time, patient care gets compromised. Fewer patients get the care they need, and employee turnover at the organization may increase. A 2019 report from Annals of Internal Medicine put a number to this risk, estimating that approximately $4.6 billion in costs are attributable to burnout each year in the United States.

We’re currently at a moment where market demand for healthcare workers is very high and supplies are extremely tight. This makes retention a top priority for every provider organization. At the same time, it’s hard to keep ahead of the strain being placed on healthcare’s infrastructure, which has only been continually exacerbated by the ongoing pandemic. Digital health tools, when leveraged thoughtfully and when specifically designed to reduce the burden placed on physicians, can help provider organizations flip the script. Using digital tools the right way lets us retain happier and healthier clinicians and drive improved health outcomes for patients.

Imagine the value if we could effectively automate the manual tasks that clinicians spent hours each month performing manually. Or if gave clinicians an optimized patient registration process – what would the savings be in time spent registering patients back to clinical staff? Several hours per month, to be sure – which readily translates to millions in bottom-line savings for the health system based on time and efficiency savings.

Improve patient engagement, improve clinician satisfaction 

For patients with chronic conditions or those going through a new episode of care, there are endless tasks for multiple members of the care team that often result in inefficiencies.  We need to think about activating patients in their care as a way to support clinical efficiency, while also prioritizing high-risk patients to ensure they get the follow-up needed first. Activating a patient’s extended care team, e.g., a loved one or a friend can further supplement their care and recovery.  After all, every participant benefits when digital health solutions promote patient engagement – whether it’s increased enrollment, adherence to provider-prescribed care plans, or patient-reported outcomes.

We need tools that give patients provider-prescribed, personalized information about their care plan on their own terms and in their own time. If digital tools can then automatically share insights on patient progress with clinical staff, it will reduce administrative work and result in healthier patients. Beyond this, the improved health outcomes driven by increased patient engagement create a positive feedback loop in which provider organizations save resources and time.

Helping patients get activated and engaged leads to better outcomes – and better health. An engaged patient who feels empowered to be a champion of their own health is more likely to adhere to a care plan and less likely to require an unanticipated hospital readmission. And for patients dealing with a chronic condition, access to educational materials through digital channels can improve chronic disease management by up to 10 percent. As provider organizations begin to grapple with the effects of long-haul COVID cases, integrating digital health solutions that promote patient engagement into health plans could prove pivotal.

Creating an environment where physicians are enabled to operate at the top of their license and experience reduced burnout is a complex and multifaceted issue, but digital health tools that are designed with the provider in mind and aimed at improving patient engagement are an important tool in the arsenal for provider organizations navigating these issues.

The key takeaway is that throwing just any technology at the problem can do more damage than good. When digital tools streamline rather than complicate workflows for care providers and empower patient engagement, the results have tremendous implications for provider organizations. Not only do these solutions drive improved patient health outcomes, they save time and resources for provider organizations. Perhaps most importantly, they preserve the health and happiness of the very physicians and clinical staff our healthcare system relies on – and that’s a cause well worth supporting.


About Carina Edwards

Carina Edwards is the CEO of Quil Health – a digital health company providing solutions to enhance the patient experience. A strong leader with a history of success in creating new products, transforming organizations and engendering customer loyalty, Carina has dedicated her career to helping others leverage IT to improve health outcomes, minimize risk and reduce cost. Prior to joining Quil, Carina served in executive positions at Imprivata, Nuance, Zynx Health, and Philips Healthcare. In 2016, she was appointed to the board of directors of the College of Healthcare Information Management Executives. In 2019, she was named by Becker’s Healthcare as “Female Health IT Leaders to Know.”

 

Read on hitconsultant.net

HIStalk Interviews Carina Edwards, CEO, Quil

Recently, Carina Edwards, CEO of Quil, sat down with the healthcare technology industry blog, HIStalk to share the latest on market trends, consumer trends, and the future of healthcare. Over the past year, and counting, healthcare has seen some of the biggest shifts in care delivery and innovation we have seen in a long time. Carina and HIStalk covered connected health with home technology. Below are some excerpts and key highlights from the interview. Get the full interview on the HIStalk site here.

HIStalk: Tell me about yourself and the company.

Carina: I have spent more than 25 years in healthcare technology. I have dedicated my focus and career on delivering experiences that delight customers and drive value and success in digital health. It has been fun being the CEO from the inception of Quil.

Quil is a digital health joint venture between Comcast NBCUniversal and Independence Blue Cross. We help people organize and navigate their health lives in partnership with their providers, their health plans, and their loved ones. We have two solutions. Quil Engage is the care engagement platform that delivers intelligently individualized care journeys to support patients during every step of their care, prescribed by providers and sold to provider organizations. We now have Quil Assure, the connected home platform sold direct to consumer, that helps seniors enjoy greater independence with exercising their preference for aging in place and strengthening that support between the family and friends serving as caregivers.

HIStalk: Seniors say they will accept some kinds of caregiver monitoring technology, such as fall detection and movement tracking, but draw the line at being monitored constantly by audio or video. How does that affect the ways in which monitoring can be performed? 

Carina: In all of our research, we confirmed the same findings. We have 54 million unpaid caregivers in the country. There is a booming silver tsunami of seniors, and all of them want to live in their home as long as possible. When you start thinking about that dynamic, we need more technologies to help them live independently, but we need those technologies to be invisible to them. To support the caregiver, but also support the senior.

In our research, we focused on ambient sensing. We are leveraging some of the foundations that we know very well from the Comcast side of this joint venture, which is that connected home with motion sensors, door detectors, and connected hub. Being able to take machine learning and the bots that we’ve written to detect anomalies in daily patterns of living and notify on those anomalies. Then, also connect into the broader Internet of Things ecosystem that people have adopted across all ages.

With COVID, you are now seeing the 65-plus community being way more technology receptive. Being able to connect to their Apple Watch if they’re tech savvy. Being able to connect to their Alexa ecosystem for their weekly grocery orders. Having that open platform, but the importance being how the caregiver can verify that everything is OK. Did Mom get up on time? Are things going well? Has she been to the kitchen three times a day like normal? What going on that is abnormal? Did she leave the house for an extended period of time? All of those things to support the senior so that if they need help, it’s there.

HIStalk: How can technology address the key concerns of falls, wandering, and accidentally creating dangerous situations with normal household equipment such as stoves and bathtubs?

Carina: A lot of it is sleep quality, which is interesting. Are they getting around the house doing activities of daily living? Are they going to the kitchen? Are they not going to the kitchen? Are their bathroom patterns changing? In early trials, we’ve detected UTIs and other things because of just pattern anomalies. Temperature sensing is a huge one. We’ve had some seniors in the trial where they didn’t want to bother the caregiver, so when their heat went out, they just didn’t say anything. But then the system alerts when it’s turning to 55 in the room.

“Set it and forget it” ambient technologies don’t make them feel like they’re being watched. They’re not being actively probed. They don’t want to interact with the technology if they don’t have to. But then when it’s there, leveraging the pattern button, personal emergency response activation, or even if they’re connecting in the IoT ecosystem, “Hey Alexa, call Quil,” we can be there 24/7 to respond to those things. Sensors and triggers let us see certain patterns that would indicate a big abnormality, so we will start calling down the caregiver circle to make sure they’re checking in on Mom.

HIStalk: The old-school technology is to call the person daily to ask how they are doing and listen for anything concerning in their response or their voice. Do any technologies simulate that phone call type of monitoring?

Carina: We are doing insights in the app. The caregiver gets push notifications, text messages, and phone calls. They can see that Mom’s up and about and it looks like a great day. Those type of insights are coming back to the caregiver’s phone. The nice thing is if Mom is technically savvy, she also gets that same view. 

The interesting part is what we’ve learned from the caregivers. There’s this relationship that they are trying to form and it gets stressed when, every time you call, it’s about their health. There’s this fine balance between, “I know I’m aging and I know I have challenges, but don’t remind me of it all the time” and the caregivers saying, “I love being there for you, but it’s sometimes a little bit exhausting and I’m really worried that you’re not OK.” Bridging that relationship with insights that keep everybody on the same page — how things are going, any tasks and appointments coming up, medication reminders — and leveraging that technology to set those reminders so that Mom can acknowledge with their voice that they have taken that medication.

HIStalk: How does technology address those folks who are mobile and can run errands or visit a friend and the caregiver wants to make sure they get home when expected?

Carina: We detect when they leave the house, because then there’s no motion in the house and we have the door sensor. This is a learning system, so we learn their patterns over time. The caregiver can also set that they are on vacation or doing something abnormal. It isn’t sensing and triggering, but we are learning, “Looks like bridge club on Tuesdays, normal event. No worries, Mom comes back around 5:00 PM.” Those are the things that we are constantly fine tuning to make sure that we’re understanding the value that those insights provide. And respecting so that the senior in all of this knows what’s being shared, why it’s being shared, and how it’s helping with technology on their terms.

HIStalk: Big players like Best Buy and now Amazon, with Alexa Together, are involved in selling monitoring equipment and services directly to consumers. In Amazon’s case, it is powered by the same Echo devices that a competitor might use and is tied into third-party sensors such as fall detectors. How is the market evolving?

Carina: It’s the race to the connected home. I’m excited that we have a head start with Comcast. Then on the population basis, it’s that connectivity and receptivity of seniors to technology. As I mentioned earlier, I think that COVID has accelerated that comfort level with technology. I manage, or as I love to say, I love four people over 78 in my life. It’s hysterical that when I talk to them, if I’m not on FaceTime, there’s an issue – “Why aren’t you on FaceTime? I can’t see you.” Before the pandemic, that was never a thing. 

As we’re seeing this change in receptivity and now this race to the home, I’m also excited about the other side of our joint venture with Independence Blue Cross and the Medicare Advantage population. We see the joint venture through two very connected lenses. One being that we have “prescribed by provider” with Quil Engage. We have now the connected home. We are thinking about models of risk, pulling this all together to say, that’s what we mean by convergence with the home and health at home in a new way. 

It’s a really exciting time with lots of great players in this space. The question is, what level of depth in healthcare will each of the organizations go into? We’ve seen some early acquisitions that are indicators, but a lot more to come. I never dismiss Amazon ever, or Best Buy. Everyone is in this market.

HIStalk: Does the business model require running a 24/7 call center, or can companies provide just the technology without that escalation capability?

Carina: This goes back to what populations you’re serving for the level of escalation. We are looking at the market where safety protocols and emergency support are critical for a certain segment of the population. We think about this as a connected care circle, not just your daughter or your daughter’s husband, but even a neighbor just to check in. As we’re thinking about this, the setup and the onboarding process is critical to figure out and evolve with the senior and their patterns. Start with them. Call the house, “Hey mom, how’s it going? Everything OK?” I’m noticing some pattern detection. No answer, call the first person on the call tree, and then go down the list.

If we find something critical, we will absolutely send EMS, but we think about that person’s community and how they want to be escalated. We want to give them independence. With technology, we have so many different ways to turn on and off alerts and escalations based on their desire.

I worked at Philips years ago, and when we bought Lifeline, I got it for my grandmother. She was in an apartment building in Florida and had to do her laundry in the basement. She was taking a basket of towels down to the basement and she hit the button accidentally. EMS came and she was mortified, mortified. That button never went around her neck ever again – it sat in the basket by her bed. Unfortunately, she did have a fall in the house. Couldn’t get to the button. Thank goodness that she lives in the apartment building, because her neighbors checked in on her. It was her neighbor that found her three hours later.

We have learned so much about the sensitivity of the community, about what they want. Targeting their wishes. Do you want EMS to be initially protocoled or not?

HIStalk: The Echo devices have an option to connect with other devices in the neighborhood. Is there any movement to use that to create groups who can keep an eye on each other instead of going from zero to 60 in dispatching EMS?

Carina: We have that in the care circle pieces, where they can invite anybody they want, friends or family. They can designate who they are, what they can see, what they can’t see. You hit it spot on that there is a range between zero to 60, and the world of personalization matters to this generation. They want it on their terms. As we are fine tuning all of this, giving that control to the senior who could literally just turn off whoever they want, to turn off any time on their own device, because they’re seeing the same things that the care circle is seeing.

HIStalk: How do you contrast selling directly to consumers instead of to insurers or employers?

Carina: The fun part about this being a joint venture is that we get those great best practices from both parent organizations. Our direct to consumer approach was heavily influenced by best practices that Xfinity has done quite at scale with Comcast. Same with Independence. We’ve learned about routes to market for different populations and payers and self-insured employers and how they interact with companies. We’ve built models aligned with those best practices, and that’s allowing us the time to start this conversion piece and be different than some of the more traditionally funded companies. There’s always pros and cons for joint ventures, and this is one of the pros.

HIStalk: When you look at the entire market for remote patient monitoring and other work your company is involved with, how do you see the market evolving over the next few years?

Carina: The question that is so critical here is, what does convergence to the home actually look like? We keep on calling it the home like it’s a physical thing. I look at the home now in two different pieces, the digital home and the physical home, or homes plural in populations of different segments and demographics. 

As we start blurring these lines and we start seeing risk shift in different ways, this is where the models get really interesting. Whether it’s hospital  at home, in a risk-based sharing agreement with new signals from the home that are extended for this population as a benefit, wow, that’s an interesting model. If it’s, “I just had a health event, now the person that’s recovering is no longer steady and needs extra eyes,” there’s a referral model. Then there’s the direct to consumer model.

I dislike the word consumerism because really it does come down to, where is the risk, who’s the buyer, and what is the value being derived? How do you make sure you stay clear on that ROI to each of the parties? In a way, you start becoming this B2B to C2C connectivity arm that’s converging on the physical and digital home.

Featured Story

Becker’s Hospital Review Webinar: Empowering patients to organize and navigate their care lives

February 24, 2022

Learn how providers, such as Rothman Orthopaedic Institute, are leveraging inspiring, personal and empowering care navigation and engagement solutions to activate patients, support staff and improve system-wide outcomes.

During this session, The Rothman Orthopaedic Institute outlines the solutions they enacted to enhance patient engagement while improving efficiency for their clinical staff. How did they do it? By taking an integrated, streamlined approach to patient engagement that was built to fit into existing clinical workflow at the world-renowned orthopaedic practice. As a result, even with increasing demand, Rothman can continue to put the focus on providing innovative, unparalleled patient care and experiences and their clinical staff can operate at the top of their licenses.

Watch the recording

Read and uncover three insights from this webinar on how a comprehensive digital health tool can improve the patient, clinician, and caregiver experience.


About Quil 

Quil is the digital health company helping people navigate and organize their health lives and is a joint venture of Comcast and Independence. We help people organize and navigate their health lives in partnership with their providers, health plans, and loved ones.   

Featured Story

Webinar: Improving the patient experience and clinical efficiency with Quil Engage® – April 2022

April 21, 2022

Watch a high-level overview of Quil Engage® the care engagement platform for health systems and patients.  

During the live presentation we discuss how Quil Engage informs, guides and activates patients in their care journey in partnership with their providers and loved ones. Listen in to find out how Quil Engage can drive digital transformation, improvements to clinical workflow, and a better patient experience through our unique approach to patient engagement, activation, and education.  

  • Engage patients through intelligently individualized digital care journeys for chronic conditions, life events and episodes of care with step-by-step guidance across the right device, at the right time. 
  • Activate and educate patients in their care through dynamic timelines, tasks, and check-ins with highly produced, multi-media content. 
  • Support providers with real-time insights and patient-reported outcomes integrated directly into their clinical workflow; so they can better prioritize outreach and intervention. 

Watch the recording

About Quil 

Quil is the digital health company helping people navigate and organize their health lives and is a joint venture of Comcast and Independence. We help people organize and navigate their health lives in partnership with their providers, health plans, and loved ones.